1. Controller
Radek Hlas
Dorf 7, 6334 Schwoich, Austria
Email: info@waldhuberhaus.at
We are not required to appoint a data protection officer. For any data protection questions, please contact us at the address above.
2. Visiting this website
When you open this website, our hosting provider World4You Internet Services GmbH, Wolfgang-Pauli-Straße 2, BT3, 4020 Linz, Austria automatically stores technically necessary data in server log files: IP address, date and time of access, page requested, browser and operating system. This is required to deliver the website and to keep it secure. Legal basis: our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR). The log files are deleted after 15 days.
3. Contact form
If you use our contact form, we process the details you enter (name, email address, preferred dates, number of guests, message) to answer your inquiry. Legal basis: steps prior to entering into a contract (Art. 6(1)(b) GDPR) for booking inquiries; our legitimate interest in answering inquiries (Art. 6(1)(f) GDPR) for other questions.
The form is delivered to us by the service Formspree, Inc. (USA), which processes the data on our behalf. The transfer to the USA is based on [the EU-US Data Privacy Framework (Art. 45 GDPR) / Standard Contractual Clauses (Art. 46(2)(c) GDPR)].
Name, email address and message are required so that we can reply; all other fields are optional. We delete inquiries that do not lead to a booking no later than 12 months after our last contact.
4. Contact by email or phone
If you contact us by email or phone, we process your details to handle your request (legal basis as in section 3). Our emails are stored with our email provider Seznam.cz, a.s., Radlická 3294/10, 150 00 Prague 5, Czech Republic. Retention is the same as for the contact form, unless a booking results from the contact (see section 5).
5. Bookings and your stay
Direct bookings: If you book directly with us, we process the data needed for the booking and your stay (name, address, contact details, travel dates, number of guests, payment details). Legal basis: performance of the contract (Art. 6(1)(b) GDPR).
Booking.com and Airbnb: If you book through one of these platforms, the platform is responsible for the data you enter there, and its own privacy policy applies. The platform passes the booking details to us so that we can provide your stay (Art. 6(1)(b) GDPR).
Legal obligations: As an accommodation provider, we must keep a guest register under the Austrian Registration Act (Meldegesetz). It records name, date of birth, sex, nationality and address, and for foreign guests also travel document details. We keep it for 7 years. We also keep booking and accounting records for 7 years under Austrian tax law (§ 132 BAO). Legal basis: legal obligation (Art. 6(1)(c) GDPR). If these details are not provided, we cannot accommodate you.
6. External links
This website contains links to Booking.com, Airbnb and Google Maps. No data is sent to these services while you browse our website. Data is only transferred when you click a link, and from then on the privacy policy of the service you visit applies.
7. Cookies and analytics
This website does not use cookies, analytics or tracking tools, and it does not load fonts or maps from third-party servers.
8. Your rights
You have the right to access your data (Art. 15 GDPR), to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). You may object at any time to processing based on our legitimate interest (Art. 21). To exercise these rights, contact us at the address in section 1.
If you believe the processing of your data breaches data protection law, you can lodge a complaint with the supervisory authority:
Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Vienna, Austria
Phone: +43 1 52 152-0 · Email: dsb@dsb.gv.at · www.dsb.gv.at
9. Automated decision-making
We do not use automated decision-making or profiling.
Last updated: October 2026